Cancellation Policy — The TinyCove

We strive to provide the best shopping experience possible. However, we understand that sometimes circumstances may change, and you may need to cancel your order.

Here’s our cancellation policy:

1. Before Shipping

You can cancel your order before it is shipped. To request a cancellation, please contact our customer service team via Phone / WhatsApp: 03205009785 within 12 hours of placing your order.

Please include your order number and the reason for cancellation when contacting us.

2. After Shipping

Once your order has been shipped, it cannot be cancelled. However, you may initiate an exchange in accordance with our 14-Day Exchange Policy.

Conditions for Cancellation

• Orders can only be cancelled if they have not yet been processed for shipping.

• Custom or personalized orders cannot be cancelled once production has begun.

• Orders paid through certain payment methods, such as bank transfer, credit/debit card, Easypaisa, or JazzCash, may be subject to additional cancellation or refund requirements.

Refund Process

• Where a refund is applicable, it will generally be processed within 4–7 business days after the cancellation is approved.

• Refunds will be issued through the original payment method where possible.

• Shipping charges will not be refunded unless the cancellation is due to an error on our part.

Exceptions

• Digital products or downloadable items, if offered, are non-refundable.

• Special orders, customized products, or backordered items may have separate cancellation terms.

Changes to This Policy

The TinyCove reserves the right to modify or update this Cancellation Policy at any time. Any changes will become effective when the updated policy is published on our website.

Last Updated: 09/09/2026

Important Notes

• Please provide your order number and reason for cancellation when submitting a cancellation request.

• Cancellation requests received outside our business hours will be processed on the next business day.